Privacy Policy

This privacy policy explains how Perfect Schoonmaakdiensten B.V., located at 155 A Amsterdamsestraatweg, Utrecht, Utrecht, 3551 CT, Netherlands, collects, uses, and protects personal data when you use our online platform or services. Perfect Schoonmaakdiensten B.V. is committed to protecting your privacy and handling your personal data in a transparent and secure manner, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller

The data controller responsible for the processing of your personal data is Perfect Schoonmaakdiensten B.V., located at 155 A Amsterdamsestraatweg, Utrecht, Utrecht, 3551 CT, Netherlands.

Information We Collect

We collect personal data from you when you interact with our site or services. The types of personal data we may collect include:

• Contact Information: Such as your name, email address, postal address, and telephone number, which you might provide when contacting us, requesting a quote, or using our services.
• Service Information: Details about the cleaning services you require or have used, including specific service needs or preferences.
• Communication Data: Content of your communications with us, such as emails or messages sent through forms on our site.
• Technical Data: Information about your visit to our site, including your IP address, browser type, operating system, and browsing behaviour, collected through cookies and similar technologies.
• Payment Information: If applicable, details related to payments for services, processed securely through third-party payment processors. We do not store full payment card details on our systems.

How We Use Your Information

We use the personal data we collect for various purposes based on different legal grounds:

• To Provide Services: To deliver the cleaning services you have requested, manage your appointments, and process payments (processing is necessary for the performance of a contract with you).
• To Communicate with You: To respond to your inquiries, provide customer support, send you service updates, and communicate about our services (legitimate interests or performance of a contract).
• To Improve Our Services: To understand how our services are used and to improve our online platform and the services we offer (legitimate interests).
• Marketing: With your consent, to send you promotional materials about our services or other information we think may be of interest to you.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests (legal obligation).
• Security: To protect the security and integrity of our site, services, and business, and to prevent fraud (legitimate interests).

Data Sharing and Disclosure

We may share your personal data with third parties in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who perform functions on our behalf, such as IT services, payment processing, or marketing assistance. These third parties are obligated to protect your data and use it only for the purposes for which it was shared.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
• With Your Consent: We may share your information with other third parties when we have your express consent to do so.

We ensure that any third parties we share your data with respect your privacy and are subject to appropriate data protection agreements.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure of your data, the purposes for which we process your data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Under GDPR and other applicable laws, you have certain rights regarding your personal data:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ('Right to be Forgotten'): In certain circumstances, you have the right to request the deletion of your personal data.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain situations.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances, particularly where the legal basis for processing is our legitimate interests.
• Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes applicable data protection laws.

To exercise any of these rights, please contact us using the physical address provided below.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security system is completely impenetrable.

Cookies and Similar Technologies

Our site may use cookies and similar technologies to enhance your experience, analyze site usage, and for marketing purposes. You can manage your cookie preferences through your browser settings.

Contact Us

If you have any questions about this privacy policy or our data protection practices, or wish to exercise your rights, please contact us by postal mail at:

Perfect Schoonmaakdiensten B.V.
155 A Amsterdamsestraatweg,
Utrecht, Utrecht,
3551 CT
Netherlands